Shipping and Return Policy

Shipping Policy

FREE SHIPPING
We offer free shipping on orders $175+ before tax, otherwise, a shipping rate of $10 will apply within Ontario and a $15 outside of Ontario. We reserve the right to add additional shipping charges to remote areas. You will be advised of this charge before your order is processed.

SHIPPING REGION
We currently are set up to ship within Ontario and Canada. If you wish to ship to another destination within Canada, and outside of this region, please contact us by email at hello@mdskinlab.ca

CANADA POST
We ship all products by Canada Post Standard delivery. Canada Post does not deliver to P.O. Boxes. Please ensure all orders contain a deliverable street address. Address accuracy is the responsibility of the customer. We suggest including a contact daytime phone number in case of the need for clarification or notification.

FULFILLMENT AND DELIVERY
Orders are shipped and delivered Monday through Friday. Most orders are shipped within 48 hours of receipt. Some items may require longer, and this information will be posted under the product information.

MD Skin Lab is not responsible for delays caused by the Shipper. If this information is available to us, we will contact you by email to advise the length of time and reason for the delay. Please remember to leave extra time during the holidays for delivery, due to the volume of shipments at this time of year. We offer curb-side pick up if faster delivery is required for no additional shipping charges.

BACKORDERS AND MULTIPLE SHIPMENTS
If a product is on backorder, or fulfillment will take more than 48 hours, you will be contacted by email to advise of this delay.

Return Policy

PRODUCT STORE PRODUCT PURCHASES
Due to the nature of the products we sell, we do not accept returns on skin care and makeup products that have been opened, used, or unsealed.
Returns are only accepted on unused, and unsealed products that are returned in the original packaging. Returns must be received within 14 days of purchase. All packaging must be received in good condition. In the event you have a severe reaction, we will need you to come in for documentation of reaction, within 24 hours, so we may take actions towards reversing any reaction caused.

ONLINE PRODUCT PURCHASES
If you are not satisfied with your online product purchase, please contact us by email at hello@mdskinlab.ca to advise the reason for the Return Request. Requests must be received in writing within 14 days of shipping date. Due to the nature of the products we sell, we do not accept returns on skincare and makeup products that have been opened, used, damaged, or unsealed. Returns are only accepted on unused, and unsealed products that are returned in the original packaging. Returns must be received within 14 days of purchase. All packaging must be received in good condition. Shipping fees are not refundable.

DELIVERY OF INCORRECT OR DAMAGED PRODUCT 
Please check your delivered order carefully.

In the event you have received the wrong or damaged product, please contact us by email at hello@mdskinlab.ca to advise us of the error. Requests must be received within 14 days of shipping date. Please include a picture of the invoice, product, and packaging received.

Due to the nature of the products we sell, we do not accept returns on skin care and makeup products that have been opened, used, or unsealed. We will arrange to replace the item received, with the correct product, upon receipt of the returned product. We will make every effort to clarify this situation as quickly as possible.

ALLERGIC REACTIONS OR SKIN IRRITATION
If you are needing more information about the suitability of a product for your skin type, please contact us at hello@mdskinlab.ca. An in-house consultation may be required to determine product suitability. Products sold on this website are manufactured by medical grade manufacturers. Used properly, you can receive exceptional results.

If you experience an allergic reaction or unusual skin irritation to any product we ask you to advise us immediately (within 48 hours). We will provide an exchange or credit towards another product for the individual product if an allergic reaction or unusual skin irritation has been confirmed. Please note that a doctor’s note and/or photos may be required.

SHIPPING, DELIVERY AND RETURN POLICY
You agree to ensure payment for any items you may purchase from us and you acknowledge and affirm that prices are subject to change. When purchasing a physical good, you agree to provide us with a valid email and shipping address, as well as valid billing information. We reserve the right to reject or cancel an order for any reason, including errors or omissions in the information you provide to us. If we do so after payment has been processed, We will issue a refund to you in the amount of the purchase price. We also may request additional information from you prior to confirming a sale and we reserve the right to place any additional restrictions on the sale of any of our products. For the sale of physical products, we may preauthorize your credit or debit card at the time you place the order or we may simply charge your card upon shipment. You agree to monitor your method of payment. Shipment costs and dates are subject to change from the costs and dates you are quoted due to unforeseen circumstances.

For any questions, concerns, or disputes, you agree to contact us in a timely manner at the following:

1005 King St W Unit 1
Toronto, ON M6K 3M8

ACCEPTABLE USE
You agree not to use the Website for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the Website in any way that could damage the Website, the services or the general business of MD Skin Lab.

You further agree not to use and/or access the Website:

1. To harass, abuse, or threaten others or otherwise violate any person’s legal rights;
2. To violate any intellectual property rights of us or any third party;
3. To upload or otherwise disseminate any computer viruses or other software that may damage the property of another;
4. To perpetrate any fraud;
5. To engage in or create any unlawful gambling, sweepstakes, or pyramid scheme;
6. To publish or distribute any obscene or defamatory material;
7. To publish or distribute any material that incites violence, hate or discrimination towards any group;
8. To unlawfully gather information about others.

PROTECTION OF PRIVACY
Through your use of the Website, you may provide us with certain information. By using the Website, you authorize us to use your information in Canada and any other country where we may operate.

We may receive information from external applications you use to access our Website, or we may receive information through various web technologies, such as cookies, log files, clear gifs, web beacons or others.

We use the information gathered from you to ensure your continued good experience on our website. We may also track certain of the passive information received to improve our marketing and analytics, and for this, we may work with third-party providers, including other marketers.

If you would like to disable our access to any passive information we receive from the use of various technologies, you may choose to disable cookies in your web browser.

ASSUMPTION OF RISK
The Website is provided for communication purposes only. You acknowledge and agree that any information posted on our Website is not intended to be legal advice, medical advice, or financial advice, and no fiduciary relationship has been created between you and MD Skin Lab. You further agree that your purchase of any of the products on the Website is at your own risk. We do not assume responsibility or liability for any advice or other information given on the Website.

REVERSE ENGINEERING & SECURITY
You may not undertake any of the following actions:

1. Reverse engineer, or attempt to reverse engineer or disassemble any code or software from or on the Website;
2. Violate the security of the Website through any unauthorized access, circumvention of encryption or other security tools, data mining or interference to any host, user or network..
   
   

INDEMNIFICATION
You defend and indemnify MD Skin Lab and any of its affiliates and hold us harmless against any and all legal claims and demands, including reasonable attorney’s fees, which may arise from or relate to your use or misuse of the Website, your breach of these Terms and Conditions, or your conduct or actions. We will select our own legal counsel and may participate in our own defence, if we wish to do so.

SPAM POLICY

You are strictly prohibited from using the Website or any of our services for illegal spam activities, including gathering email addresses and personal information from others or sending any mass commercial emails.

THIRD-PARTY LINKS & CONTENT
We may occasionally post links to third party websites or other services. We are not responsible or liable for any loss or damage caused as a result of your use of any third party services linked to from our Website.

VARIATION
To the extent any part or sub-part of these Terms and Conditions is held ineffective or invalid by any court of law, the prior, effective version of these Terms and Conditions be considered enforceable and valid to the fullest extent.

SERVICE INTERRUPTIONS
We may need to interrupt your access to the Website to perform maintenance or emergency services on a scheduled or unscheduled basis. You agree that your access to the Website may be affected by unanticipated or unscheduled downtime, for any reason, but that the we will have no liability for any damage or loss caused as a result of such downtime.

NO WARRANTIES
Your use of the Website is at your sole and exclusive risk and any services provided by us are on an “as is” basis. We disclaim any and all express or implied warranties of any kind, including, but not limited to the implied warranty of fitness for a particular purpose and the implied warranty of merchantability. We make no warranties that the Website will meet your needs or that the Website will be uninterrupted, error-free, or secure. We also make no warranties as to the reliability or accuracy of any information on the Website or obtained through the Services. Any damage that may occur to you, through your computer system, or as a result of loss of your data from your use of the Website is your sole responsibility and we are not liable for any such damage or loss.

PRIVACY
Internet communications are subject to interception, loss or alteration and, as consequence, you acknowledge that information or data you provide by electronic means by accessing or using this Website are not confidential or exclusive, except to the extent required by the applicable laws, and that communications by email may be intercepted, altered or lost.

For more information, please refer to our Privacy Policy.

LIMITATION ON LIABILITY
We are not liable for any damages that may occur to you as a result of your use of the Website, to the fullest extent permitted by law. The maximum liability of MD Skin Lab arising from your use of the Website is limited to the greater of one hundred ($100) Canadian Dollars or the amount you paid to MD Skin Lab in the last six (6) months. This applies to any and all claims by you, including, but not limited to, lost profits or revenues, consequential or punitive damages, negligence, strict liability, fraud, or torts of any kind.